Customer Service
If you have any questions or need assistance please contact customer service at:
Phone 1-800-599-8117 between the hours of 8:30 am - 5:30 pm EST, Monday - Friday.
Fax 1-800-599-8018
Email CustomerService@willoughbyandtaylor.com - Please allow at least one hour for response via email.
Web Orders placed via the Willoughy & Taylor website after 5:30 pm EST, will be processed the next business day.
Returns Policy
Our goal is to provide you with quality products that meet your satisfaction. If for any reason you are not fully satisfied with your selection, please return the product within 30 days. We will refund your purchase price or exchange it, whichever you prefer. Returned goods should be in resaleable condition and include original packaging. Refusal of delivery for any reason other than damage or misshipment may result in a 20% restocking fee.
To return an item please call 1-800-599-8117 and we will issue you a return authorization number. We will email you a return shipping label for the products being returned.
